Megan Shivy

Megan Shivy is the Field Service Lead at Microsoft, specializing in advancing field repair solutions for Surface and Xbox devices. With a decade of dedicated service at Microsoft, she has played a pivotal role in transforming the repairability landscape for the company’s devices. From championing the financial advantages of repairability to establishing and scaling repair factories, Megan’s innovative contributions have been integral to Microsoft’s mission of sustainability and service excellence. Currently, she leads efforts to expand and enhance Microsoft’s Authorized Service Provider network, delivering reliable and accessible repair solutions to customers worldwide.