Refill, Return, Repeat: Making Reuse Work at Scale

How do you design reuse systems that work economically at scale? What does it take to balance packaging durability, reverse logistics, cleaning operations, and consumer behavior into a profitable business model?

Reuse systems are ready to scale, but designing one that delivers both environmental impact and economic returns requires rethinking the entire system—not just the package. This session brings together the people running North America’s largest reuse networks to share how they’ve designed refill programs that work. You’ll hear what infrastructure investments matter most, how to balance packaging design with cleaning and distribution costs, and how to design reuse programs that work for both your bottom line and your sustainability targets.